AWS powered call centers
AWS Connect allows you to add instant, on-demand phone support to your product. When a customer has a question or concern, they your business's phone (or ask Alexa), and you receive the call. You can reroute the call at any time via the AWS console, get detailed information about who called and when, and then instantly connect with them by calling them back, sending a text message through SMS, or by using AWS Lex to send an automated response.
Are you ready to start automating?
Yes, let's talk!